It’s our goal to ensure you have the best possible experience with
us, and so we offer returns valid for 30 days from the date of
arrival. As such, you will be responsible for paying for your own
shipping costs for returning your item. If you haven’t received a
refund yet, first check your bank account again. Then contact your
credit card company, it may take some time before your refund is
officially posted. Next, contact your bank. There is often some
processing time before a refund is posted. If you’ve done all of
this and you still have not received your refund yet, please contact
us at info@pantillos.com.