FAQs

Pantillos is committed to utilizing modern technology to meet your mobility needs and enhance the convenience of your daily life. With the motto “Enhancing Your Mobility”, our team continues to innovate with modern, new concepts of mobility products that are tailored to your specific needs.

As the world ages and many seniors are unable to travel conveniently, Pantillos’s mission is to utilize modern technology to help seniors meet their various mobility needs.Pantillos focuses on two core technologies: first, high endurance and convenience, the mobility scooter can be used for a long time after a full charge. It can be folded and stored in the trunk of a car or indoors. The second is high adaptability, which allows the mobility scooter to travel on a variety of terrains, including uneven surfaces such as lawns and gravel roads.

All standard orders will be shipped 4 to 5 business days of confirmation from our team that they have received your order. If your order includes an item that we indicated will be shipped at a later date, we will only ship the entire order out together once the item arrives.

Any customs or import duties are charged once the parcel reaches its destination country. You may be charged for handling fees and taxes as your order passes through customs. These charges must be paid by the recipient of the parcel. We are not responsible for any customs and import duty charges.

Unfortunately, we have no control over these charges and are unable to tell you what the cost would be, since customs policies and import duties vary widely from country to country. We recommend contacting your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

It’s our goal to ensure you have the best possible experience with us, and so we offer returns valid for 30 days from the date of arrival. As such, you will be responsible for paying for your own shipping costs for returning your item. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@pantillos.com.

Unfortunately, all items purchased during a sale or marked at a discounted rate cannot be exchanged or refunded. If you send them back to us for a return we will not be able to process a refund. If you have any questions about sizing, fit, or fabric, please reach out to our customer service before placing your order.

We’re happy to send you the right size and do an exchange! Otherwise, we only replace items if they have arrived defective or damaged.